What is the recommended design approach for displaying different case statuses in a contact center console?

The recommended design approach for displaying different case statuses in a contact center console involves using card session variables and multiple FlexCards. This method is effective as it allows for greater flexibility and modularity in the presentation of case statuses.

Using multiple FlexCards enables each case status to be represented distinctly, which enhances clarity and user experience. It allows users to focus on specific statuses without overwhelming them with information from other cases. This modular approach supports ease of maintenance and scalability; when new statuses are introduced or existing ones are altered, modifications can be made to individual FlexCards without impacting the entire system.

Card session variables allow for tracking and maintaining state across these FlexCards, ensuring that users have a cohesive view of the case statuses relevant to their ongoing work. The combination of session variables with multiple FlexCards effectively handles variability in data presentation, tailoring the console experience based on user interaction or context.

This design approach is particularly advantageous in dynamic environments like contact centers where the ability to quickly interpret and act upon case statuses is critical to operational efficiency and customer satisfaction.