What tool should a consultant recommend to display customer 360 information for call center agents?

The tool that is most suitable for displaying customer 360 information for call center agents is FlexCards. FlexCards are designed specifically to present dynamic and relevant information about a customer in a customizable card format, making them ideal for use in call center environments where quick access to comprehensive customer data is essential.

FlexCards allow you to aggregate and present data from various sources in a concise way, enhancing the agents' ability to view important information at a glance. This capability is critical for call center agents who need to access customer details quickly and efficiently to provide better service and support.

While other options like Omniscripts, LWCs, and Visualforce pages can facilitate certain functionalities, they do not specifically focus on the streamlined presentation of data like FlexCards do. Omniscripts are more oriented toward guiding users through a process, LWCs (Lightning Web Components) offer a framework for building user interfaces but may require more development effort to display customer data effectively, and Visualforce pages allow for custom UI design but may not provide the same level of agility and integration as FlexCards. Thus, for the task of displaying customer 360 information effectively, FlexCards are the optimal choice.