When a business needs to update contact data at various process stages, what is the best solution?

The best solution for updating contact data at various process stages is to create an OmniScript that employs the reusable property to handle the updates efficiently. This approach allows for greater flexibility and reusability in the design of the user interaction flow.

Using a reusable property in an OmniScript means you can define the logic for updating contact data just once and then use it at multiple points throughout the process. This minimizes redundancy and ensures consistency in how contact data is handled across different stages. The benefit of reusability is particularly significant in scenarios where different steps may need to reflect or modify the same contact data, transforming what could be a complex series of updates into a more manageable task.

This method also enhances user experience by allowing users to interact with a single, cohesive component when updating contact details, rather than encountering separate scripts or procedures that may lead to confusion or data inconsistency.

In contrast, creating separate OmniScripts for each process stage would likely lead to a higher maintenance overhead and inconsistency in data handling. An Integration Procedure could be complex and may not be directly aligned with user interactions in the same way an OmniScript would be. Finally, while a FlexCard could present contact details effectively, coupling it with an Update Contact Details OmniScript might not optimally