Which OmniScript element is best suited for displaying a standard greeting script to agents?

The Headline element is ideal for displaying a standard greeting script to agents because it is specifically designed to provide prominent and readable text that can capture the user’s attention immediately. The main purpose of a Headline is to serve as a header or title, making it perfect for introducing content or providing key information, such as a greeting.

When agents log into a system, having a clear and bold greeting helps set the tone for the interaction and ensures that they can quickly identify the context or purpose of the script they are about to engage with. A Headline can be formatted to stand out, ensuring that the message is not easily overlooked.

In contrast, while an Input Block is meant for gathering information from users, a Text Area is typically used for longer pieces of text where users can input or edit details. The Step element is utilized for structuring a process into distinct segments, making it less suitable for simple greetings that do not require interaction. The clarity and focus provided by the Headline make it the best element for this purpose.