Which OmniScript elements are recommended to capture customer satisfaction and create a follow-up case?

The choice of Radio Group, DataRaptor Post Action, and Email Action is ideal for capturing customer satisfaction and creating a follow-up case due to the functionality and purpose of each element.

The Radio Group allows users to easily indicate their level of satisfaction through a simple selection interface, making it user-friendly and efficient for gathering customer feedback. This element is particularly effective in scenarios where you want to limit responses to predefined options, such as a satisfaction scale.

The DataRaptor Post Action plays a crucial role by facilitating the submission of the gathered data to Salesforce, creating a follow-up case based on the customer's feedback. It efficiently processes the data and ensures that a record is created, thereby maintaining an organized approach to customer feedback management.

Lastly, the Email Action is valuable for automating communication. After capturing customer responses and creating a case, sending an acknowledgment or follow-up email enhances customer engagement and shows that their input is valued. This entire combination of elements works seamlessly to create a well-rounded approach to customer satisfaction tracking and follow-up case management.