Which three OmniStudio tools should be used to design a customer buying journey that includes entering contact information and determining discounts?

The most relevant tool for designing a customer buying journey that includes entering contact information is OmniScript. This tool allows the creation of guided user experiences through dynamic, interactive forms and workflows. By using OmniScript, you can lay out the steps required for customers to input their contact information in a logical sequence. Additionally, it can encompass various UI components, validations, and even branching logic, making it ideal for capturing customer data effectively during the buying journey.

Including determining discounts also aligns with OmniScript’s capabilities, as it can utilize conditions and calculations to present discount options or apply them based on user inputs. This combination of user interaction and decision-making functionalities makes OmniScript an ideal choice for building a comprehensive customer buying journey.

Other tools in the context of this scenario serve different purposes. For example, Integration Procedures are primarily used to handle data integration and background processing tasks, which might not directly involve the customer interaction aspect. Calculation Procedures and Matrices focus more on performing complex calculations and logic operations but are less suited for the user interface elements needed for input collection. Finally, FlexCards are designed for displaying data and insights rather than capturing input in a journey, making them less fit for the task described in the question.